Frequently Asked Questions

Check most frequently asked questions here. If you have any questions not addressed here, please contact support@daytechsg.com.

Ordering and Billing

Is there a minimum order quantity (MOQ)?

Yes all our items are subject to a MOQ to maintain cost effectiveness. MOQ differs by product, do refer to individual product listings for specifics

Does the quote or catalogue include GST?

No, GST is not applied as we are not a GST-registered company.

How will I be billed?

Billing will be processed via PayNow or Bank Transfer after order confirmation and prior to start of production.

What if an item I want is not in your catalogue?

If an item is not included in our existing catalogue, we can assist in sourcing it if there is sufficient demand. Please let us know your estimated order quantity and customization requirements and our team will get back to you ASAP.

Product and Customization

Where are the goods produced?

To ensure cost-effectiveness, all goods are manufactured and customized our trusted partner factories overseas. By default, we ship the goods to Singapore via sea freight, but we can arrange for other shipping methods upon request

What is the lead time for delivery?

Our typical lead time varies from the date of order confirmation, and depends on logistical and production considerations. For uncustomized goods, it’s usually 4-6 weeks. For customized goods, the lead time is typically 4-8 weeks.

Can we have assorted colors?

Upon request, we can provide multiple colors for a single collateral

How should we send the logo or artwork?

Do send us the original design file (.ai/.psd) of your logo/artwork. If that is not possible, do send it in a lossless format (.svg/.png/.pdf) We recommend avoiding the use of .jpg or .jpeg files as this may compromise print quality.

Do you offer design services?

We can create simple mockups with your logo or artwork to help visualize the printed collateral. However, we do not have in-house designers to create complex designs.

Sample and Stocks

Do you have products in stock in Singapore?

We typically do not hold stock in Singapore. To maintain economical pricing, we partner with trusted factories overseas, which allow us to pass on cost savings to our clients.

Are samples provided and at what cost?

We provide free uncustomized samples. Please feel free to reach out to our team who will be glad to facilitate this

Can I visit your warehouse to see the items or samples?

Unfortunately, our warehouse is not suited for walk-ins due to our high order volume. Do reach out to our team and we'd be glad to arrange for collection of samples

Delivery and Fulfilments

Is there a delivery fee?

We offer free delivery for orders above $500. For orders below this value, a $50 delivery fee applies per location.

Can delivery be expedited?

As our production is done overseas, we can arrange for air freight, which will decrease the lead time by 1-2 weeks. Please note that separate air freight charges apply

How is delivery made?

We engage partner couriers for last-mile delivery. They will furnish a hardcopy Delivery Order (DO) upon delivery.

Can I track my order?

Our team will periodically keep you updated on your order's production and delivery status

Is packing included?

We can assist in providing packaging and packing services upon request, including for goodie bags, gift boxes and much more. Additional charges may apply

Customization Method

Method

Characteristics

Colour

Silkscreen

Ink pressed through stenciled mesh onto surfaces.

1-2

Digital Printing

Direct image printing from digital sources.

Any

Heat Transfer

Designs transferred with heat onto materials.

Any

Embroidery

Thread stitched patterns on fabric. No small text/designs.

1-2

UV Sublimation

Ink turned to gas, bonds to surface with UV.

Any

Laser Engraving

Marks material with a laser.

None

Embossing/Debossing

Raised or recessed designs on surface.

None

Examples of Customization